Community & Events · Blueprint
Help Center
Everything a self service support site needs: articles organized into categories, with review tracking, attachments and cross links between related answers. The model separates navigation from content, so support teams write while the site structure stays stable. Ship a searchable help center without inventing a schema first.
- content types
- 2
- fields
- 16
- sample records
- 3
Schema
What's inside
Every content type ships pre-configured with typed fields, validation and relationships.
Category
A navigation section grouping related help articles.
5 fields
| name | Text | Section name shown in help center navigation. |
| slug | Slug | URL segment for the category landing page. |
| description | Text | One line explaining what this section covers. |
| icon | Image | Small icon displayed next to the category name. |
| accent_color | Color | Brand color used for the category card and headers. |
Article
A single help article with review tracking and related content.
11 fields
| title | Text | Question or task oriented headline, e.g. How to reset your password. |
| slug | Slug | URL segment for the article page. |
| category | Reference | Reference to the Category this article belongs to. |
| excerpt | Text | Short summary shown in search results and category lists. |
| body | RichText | The article content with steps, screenshots and callouts. |
| video_url | Link | Optional walkthrough video embedded at the top of the article. |
| attachment | File | Downloadable resource such as a PDF guide or template. |
| related_article | Reference | Reference to another Article shown as further reading. |
| last_reviewed | Date | When support last verified this article is accurate. |
| status | Enum | Editorial state: draft, published or needs_review. |
| is_featured | Boolean | True to pin the article on the help center home page. |
REST API
Category, as JSON.
Each content type of the blueprint is served by the REST API, with filtering, sorting, search and pagination.
Explore the API docs{
"id": 1,
"status": "published",
"data": {
"name": "Getting started with your account",
"slug": "getting-started-with-your-account",
"description": "…",
"icon": { "url": "…" },
"accent_color": "#2563eb"
}
}Sample data
Ships with sample data
Install the blueprint and explore it with realistic example records.
- Sample
Getting started with your account
Featured onboarding article in the Account Basics category, with a walkthrough video.
- Sample
Troubleshooting failed payments
Billing category article with a related link to Updating your payment method.
- Sample
Exporting your data
Published article with an attached CSV template and a recent review date.
Features
Why this blueprint
- Freshness you can audit A last reviewed date and a needs_review status make stale documentation visible before customers find it.
- Navigation separated from writing Categories own structure, color and icons, so writers focus on articles while the site layout stays consistent.
- Answers that link to answers Related article references keep readers inside the help center instead of opening a support ticket.
Use cases
Built for
- A SaaS support team migrating from scattered docs to a searchable, categorized help center.
- A product manager pinning featured articles for a new release week.
- A support lead auditing every article whose review date is older than six months.
- An agency shipping branded knowledge bases for clients with category accent colors.
Related
More in Community & Events
Start with the Help Center blueprint
Install it in one click, explore the sample data, then adapt every field to your needs.
No credit card required · 3 months free trial · Cancel anytime